Frequently Asked Questions

What is the minimum and maximum age required to rent a vehicle?

Renters must be 25 years of age or older. There is no maximum age limit.

Is there a required interval between bookings?

Yes. A 24–48 hour interval is required between bookings to allow for inspection, cleaning, and preparation of the vehicle.

Do you offer any discounts or promotions?

Discounts and promotions may be offered periodically based on rental length or availability.
Please contact Jefa Car Rentals directly to inquire about current offers.

Is a security deposit required?

Yes. A $250 refundable security deposit is required and is separate from rental charges.
The first week of the rental is paid up front, and the security deposit is held to cover potential damages, fees, or policy violations. Any unused portion is refunded after the vehicle is returned and inspected.

What is the shortest and longest rental duration allowed?

Minimum rental: 1 week

Maximum rental: No limit

Extended rentals may be billed on a weekly basis.

How are sales tax, coupons, and additional fees applied?

All applicable sales taxes and fees are calculated at checkout and clearly disclosed prior to confirmation.
Any promotional discounts are applied before taxes, when eligible.

How many miles are included with the rental?

All rentals include unlimited miles, unless otherwise specified in the rental agreement.

What are your standard business hours?

Our standard business hours are 8:00 AM – 8:00 PM.

What delivery locations do you offer, and what are the fees?

At this time, Jefa Car Rentals does not offer vehicle delivery services.
All rentals are pick-up only unless otherwise stated.

What are the allowed pick-up and return times?

Jefa Car Rentals offers contactless pick-up and return options 24/7 using a secure lockbox system.
Detailed instructions are provided prior to your reservation to ensure a smooth experience.

Is there a specific schedule for custom deliveries?

Custom deliveries are not offered.

Do you allow pick-ups and returns outside business hours?

Yes. Pick-ups and returns outside normal business hours are permitted through our contactless system.

Are there any important extra details renters should know?

Additional charges may include:

Pre-Paid Gas Option: $55

Refueling Fee: $15 + cost of fuel

Late Return Fee: $25 per day

Vehicle Retrieval Fee: $100

Any damage to the vehicle below the insurance deductible will be billed directly to the renter.

Do you offer additional equipment or services?

No. Additional equipment or services are not offered at this time.

What are the charges for exceeding the included mileage?

There are no mileage overage charges, as rentals include unlimited miles.

What is the cost for an additional driver?

One additional driver may be added at no extra cost, provided the driver:

Is 25 years of age or older, and

Is listed on the rental agreement with valid identification

What are the penalties or fees for smoking in the vehicle?

🚭 Smoking is strictly prohibited (including cigarettes, cigars, marijuana, vapes, or similar products).
Any evidence of smoking will result in a $200 cleaning fee.

Are there any fees associated with EZ Pass or toll usage?

Renters are fully responsible for all tolls, parking violations, and tickets incurred during the rental period.

Best Practice Recommendation:
We recommend renters use their personal EZ Pass or toll account when possible to avoid delayed toll charges or processing fees.

Is there a cleaning fee? Under what conditions is it charged?

We provide every vehicle clean and ready to enjoy.
Please return it in similar condition out of respect for the next renter.

A $200 cleaning fee will be applied if the vehicle is returned excessively dirty.

🐶 Pet Policy:
No pets are allowed. Any signs of pet hair or pet-related odors will result in a $200 cleaning fee.


🚭 Smoking Reminder:
Please do not attempt to mask smoke odors with fragrances. Any sign of smoking will result in a $200 cleaning fee.

Have a question for us?

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Why Choose Us!

We’re passionate about quality, convenience, and sustainability—from electric city cruisers to adaptable hybrids and traditional models. All vehicles are:

Thoroughly cleaned & detailed

Ready when you are

Backed by responsive support

Book with confidence and choose the ride that fits your values.

Want to book from us?

Avoid the lengthy queues and hassle of conventional car rentals. Choose our service, and your luxury vehicle will be delivered directly to your chosen location, precisely when it's most convenient for you.

Jefa Car Rentals, All Rights Reserved, 2026